At PAYDOTCOM LIMITED, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a fair and straightforward refund policy to ensure your peace of mind.

1. Refund Eligibility
   We accept returns and offer refunds on items that meet the following conditions:

• Items must be returned within 14 days from the date of receipt.
• Products must be unused, in their original packaging, and include all tags, labels, and accessories.
• The item must be in a resalable condition, free from damage or signs of wear and tear (unless the product was defective when delivered).

2. Non-Refundable Items
   Certain items may not be eligible for refunds unless they are faulty or damaged. These include:

• Perishable goods (such as food items for camping)
• Customized or personalized products
• Gift cards and promotional vouchers

3. How to Request a Refund

• Email us at support@groocamp.co.uk with your order number and reason for the return.
• We will provide you with instructions on how to return the item, including the return address.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was faulty or incorrectly supplied.
• We recommend using a tracked and insured shipping service for returns, as we cannot be responsible for items lost in transit.

5. Refund Process

• Once we receive and inspect your returned item, we will notify you via email of the refund decision.
• Approved refunds will be processed within 7-10 business days to your original payment method.

6. Partial Refunds
   We may issue partial refunds for items returned with missing components or signs of use at our discretion.

7. Contact Us
If you have any questions about our refund policy or need help with a return, contact us at support@groocamp.co.uk.