Privacy Policy
Effective Date: 21st June 2025
At GROOCAMP, a trading name of Medusa Processing Limited, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Company Name: Medusa Processing Limited
Company Number: 16533409
Registered Office: 14 Museum Place, Cardiff, Wales, CF10 3BH
Trading Name: GROOCAMP
Trading Address: Unit 6, Old Hall Trading Estate, Revival Street, Bloxwich, Walsall, WS3 3HJ
Website: https://groocamp.co.uk
Email: [email protected]
We are the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following types of personal data:
Identity Data – Name, date of birth, username, etc.
Contact Data – Email address, delivery/billing address, phone number
Financial Data – Payment card or transaction data (processed securely via third parties)
Transaction Data – Purchases and order history
Technical Data – IP address, browser type, device information
Usage Data – How you interact with our website and services
Marketing Data – Your communication and marketing preferences
We do not collect special categories of personal data unless explicitly required with consent.
3. How We Collect Your Data
We collect personal data via:
Direct interactions (orders, account creation, contact forms)
Automated technologies (e.g. cookies, server logs, analytics tools)
Third-party providers (e.g. payment processors, delivery companies)
4. How We Use Your Data
We process your data lawfully for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and delivering your orders | Performance of a contract |
| Communicating order updates or support | Legitimate interest |
| Handling payments and refunds | Performance of a contract |
| Sending marketing communications (if opted-in) | Consent |
| Website optimisation and analytics | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
You can withdraw consent at any time by contacting us or unsubscribing from marketing emails.
5. Sharing Your Data
We may share your data with:
Payment service providers (e.g., Stripe, PayPal)
Delivery partners (e.g., Royal Mail, couriers)
IT and software providers (e.g., web hosting, CRM)
Legal and regulatory bodies, if required by law
We do not sell or rent your personal data.
6. International Transfers
Where we transfer your data outside the UK/EEA (e.g. cloud storage or service providers), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are in place.
7. Data Retention
We only retain your personal data as long as necessary for the purposes we collected it for:
Order data: 6 years for tax and audit purposes
Marketing data: Until you opt out
Inactive accounts: Removed after 2 years
8. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction or deletion
Object to processing or request restriction
Request data portability
Withdraw consent for processing (where applicable)
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk | Tel: 0303 123 1113
To exercise your rights, contact us at [email protected].
9. Cookies
Our site uses cookies to enhance your experience and analyse traffic. You can manage or disable cookies via your browser settings. For more, see our Cookie Policy.
10. Data Security
We implement technical and organisational safeguards to protect your data, including:
Secure SSL encryption
Firewalls and access control
Staff data protection training
Despite our best efforts, no system is 100% secure. We follow strict procedures to prevent unauthorised access.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.
12. Updates to This Policy
We may revise this policy periodically. Updated versions will be posted here with a new effective date. We recommend reviewing this page regularly.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we use your data, please contact:
GROOCAMP
Email: [email protected]
Postal Address:
Unit 6, Old Hall Trading Estate
Revival Street
Bloxwich, Walsall
WS3 3HJ