Effective Date: 21st June 2025

At GROOCAMP, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

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1. Right to Cancel (Consumer Contracts Regulations)

You have the right to cancel your order within 14 calendar days of receiving your goods for a full refund, in accordance with the Consumer Contracts Regulations 2013.

To exercise this right, you must notify us in writing (email is acceptable) within 14 days of receiving your order.

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2. Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in its original condition

• Include all original packaging and labels

• Be returned with valid proof of purchase (order number or invoice)

Returns must be sent within 14 days of notifying us of your intention to return.

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3. Items Not Eligible for Return

We cannot accept returns for:

• Perishable goods (e.g., food, plants)

• Customised or personalised products

• Sealed hygiene products that have been opened

• Sale or clearance items (unless faulty)

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4. Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We may request photos and will cover return postage for faulty or incorrect items.

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5. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved, a refund will be issued to your original payment method within 5–10 working days.

Please note:

• Original delivery charges will only be refunded if the entire order is returned.

• We may deduct from your refund if the product has been handled in a way that reduces its value.

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6. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

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7. How to Return an Item

To begin a return, please email us at:

Email: [email protected]
Please include: Your order number, reason for return, and whether the item is faulty.

We will send you return instructions. Return postage is the responsibility of the customer unless the item is faulty. Use a tracked delivery method to ensure safe return.

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8. Contact Us

If you have questions or need help with a return, please contact us:

GROOCAMP
Email: [email protected]
Postal Address:
Unit 6, Old Hall Trading Estate
Revival Street
Bloxwich, Walsall
WS3 3HJ
United Kingdom