Effective Date: 21st June 2025

Welcome to GROOCAMP (http://groocamp.co.uk), a trading name of Medusa Processing Limited. These Terms and Conditions govern your access to and use of our website, services, and the purchase of products. By using this site, you agree to comply with and be bound by these terms.

1. Company Information

Legal Entity: Medusa Processing Limited
Company Number: 16533409
Registered Office: 14 Museum Place, Cardiff, Wales, CF10 3BH
Trading Name: GROOCAMP
Trading Address: Unit 6, Old Hall Trading Estate, Revival Street, Bloxwich, Walsall, WS3 3HJ
Website: http://groocamp.co.uk
Email: [email protected]

2. Acceptance of Terms

By accessing our website or placing an order, you confirm that you are at least 18 years old and agree to be legally bound by these Terms and Conditions. If you do not accept these terms, you must not use our site.

3. Products and Descriptions

We aim to ensure that all product details, descriptions, and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will contact you and offer the option to proceed at the correct price or cancel.

4. Orders and Payment

All orders are subject to availability and confirmation. Once your order is placed, you will receive an order confirmation email. Payment must be completed before goods are dispatched. We accept secure payment methods listed at checkout (e.g. credit/debit card, PayPal, etc.).

5. Pricing

All prices on our website are in GBP (£) and include VAT where applicable. Delivery costs are calculated at checkout. We reserve the right to change prices at any time without notice.

6. Delivery

We aim to dispatch all orders promptly within 1–3 working days. Delivery times may vary depending on location and courier service. Delays due to events beyond our control (e.g. weather, strikes) do not entitle customers to cancel or claim compensation.

7. Cancellations and Returns

You have the legal right to cancel an order within 14 days of receiving the goods. Please refer to our Refund & Returns Policy for full details on how to return items, eligibility, and timelines.

8. Intellectual Property

All content on this website, including text, images, logos, product names, and design elements, is owned by or licensed to Medusa Processing Limited and protected by intellectual property laws. You may not reproduce, distribute, or exploit our content without written consent.

9. Liability and Disclaimer

We shall not be liable for any loss or damage caused by using this site or any products sold, except where required by law. Our liability for any claim shall not exceed the amount you paid for the product in question.

10. Privacy and Data Protection

We handle your data according to the UK GDPR and our Privacy Policy. By using this website, you consent to such processing and warrant that all data provided is accurate.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page and take effect immediately.

13. Contact Us

For questions about these Terms or anything else, please contact:

Email: [email protected]
Postal Address:
GROOCAMP
Unit 6, Old Hall Trading Estate
Revival Street, Bloxwich
Walsall, WS3 3HJ
United Kingdom